In brief
A red banner appears at the top of Danim: "Your subscription payment failed."
Click Update my payment details, or go to Settings > Payments & Billing.
Update your card or your payment method.
Only the account owner can do this.
Why did my payment fail?
The most common causes:
your card has expired or has been replaced;
your card limit has been reached;
your bank declined the payment;
the automatic payment was rejected by your bank.
Updating your payment method
Step 1: Open Payments & Billing
Click Update my payment details in the red banner.
You can also go to Settings > Payments & Billing: the Payment failed card shows the same button.
Step 2: Change your payment method
You arrive on the secure payment page. Add a new card or a new payment method, or correct the existing one, then confirm.
Step 3: Check that everything is back to normal
Once the payment is confirmed, the red banner disappears. You will find your invoices in Settings > Payments & Billing.
Have you received an email?
Danim sends you an email if the payment is still pending. Click the button in the email to pay the invoice concerned directly.
I am a team member
Only the account owner can update the payment method. Let them know as soon as possible: if a message appears in Danim, it shows their contact details.
Good to know
Settle the situation quickly: until the payment is made, reminders appear in Danim and access to your account may end up being suspended.
Your projects are never deleted if a payment fails.
Danim lets you know by email when your card is about to expire: remember to update it in advance.
FAQ
1. I can't see the banner, is that normal?
The banner is only visible to the account owner. If you are a team member, let the owner know.
2. I updated my card, but the banner is still there.
The banner disappears once the payment is confirmed. If the problem persists, contact support.
3. Are my projects lost?
No. They are kept, whatever happens.
4. I pay by automatic payment: what should I do?
Check with your bank that the automatic payment is authorized, then update your payment method if needed. A payment that is being processed is not considered a failure.
5. My access to Danim is blocked, what should I do?
Contact support: we will help you resolve the situation and reactivate your account.
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