In brief
You can cancel your subscription directly from Danim, in a few clicks.
The cancellation takes effect at the end of your subscription period: until then, you keep access to your plan. Your subscription is then not renewed.
Direct access: Cancel my subscription
Before you start 🎯
Only the account owner can cancel the subscription. If you are a team member, contact the owner of your account.
Your subscription is based on an annual subscription period with automatic renewal. The end date is shown in Settings > Payments & Billing.
If your subscription is billed through your network or without a credit card, the cancellation button is replaced by access to support: contact our team, who will take care of it for you.
How to cancel my subscription
Step 1: Go to your subscription
In the left side menu, click Settings, then Payments & Billing. The Your subscription page appears, with your plan and your key dates.
Step 2: Start the cancellation
In the Cancel your subscription block at the bottom, click Cancel my subscription. A window opens:
Cancel my subscription
Click Cancel to continue your cancellation online.
Step 3: Give the reason for leaving
Choose the reason that matches your situation: Not used enough, Financial difficulty, Technical problem, Other reason or Business closure.
Then click Continue.
If you choose Other reason, specify your reason in the field provided. The Continue button becomes active once this field is filled in.
If you choose Business closure, click Send my supporting document. An email opens so you can send our team a document proving the closure of your business, for example an official document. Our team finalizes your request and gets back to you.
If you report a business closure with the Other reason option, the same supporting document will be requested.
Step 4: Confirm your cancellation
The summary shows the date on which your subscription will end. Check this date, then click Confirm cancellation.
Your cancellation is recorded.
You receive a confirmation email with the end date of your subscription: keep it.
Reactivating your subscription
Changed your mind? You can cancel your cancellation yourself, as long as the end date of your subscription has not passed.
In Settings, click Payments & Billing.
In the Scheduled cancellation box, click Reactivate my subscription.
The Reactivate your subscription window shows the date of your next payment. Click Confirm reactivation.
The Your subscription has been reactivated message confirms the operation. Your subscription continues normally after the planned end date. Your discounts and your current price are kept.
Good to know:
Only the account owner can reactivate the subscription.
If your payment failed, the Reactivate my subscription button is in the Payment failed box, below Update my payment details.
If your subscription is paid by your head office or your network, the button does not appear. Contact our support team, who will reactivate it for you.
Once the end date has passed, the subscription can no longer be reactivated. Take out a new subscription by clicking Activate my subscription.
FAQ
1. When does my cancellation take effect?
At the end of your subscription period. The exact date is shown in the summary before you confirm, then on the Your subscription page. Until that date, you keep access to your plan.
2. Do my payments stop as soon as I cancel?
No. Payments remain due until the end date of your subscription.
3. How do I check that my cancellation has been taken into account?
On the Your subscription page, the Subscription canceled badge appears, with a Scheduled cancellation box showing the end date. You also receive a confirmation email.
4. What happens on the end date of my subscription?
Your subscription is not renewed and you no longer have access to Danim's features. You keep access to your invoices from Payments & Billing, and you can subscribe again at any time by clicking Activate my subscription.
5. I changed my mind, can I cancel my cancellation?
Yes, as long as the end date has not passed. On the Your subscription page, click Reactivate my subscription, then Confirm reactivation. Your discounts and your current price are kept. If the message "This cancellation can only be undone by our support team" appears, click Contact the support team: our team will reactivate your subscription.
6. I can't find the Cancel my subscription button, why?
Only the account owner can cancel the subscription. If you are a team member, contact the owner of your account. The button also does not appear during the trial period, or when a cancellation is already scheduled.
7. My payment failed, can I still cancel?
Yes. In the Payment failed box, click Cancel my subscription, below the Update my payment details button. Unpaid payments remain due until the end date of your subscription.
8. I am closing my business, can I stop before the end of my subscription period?
Yes, with a supporting document. Choose the Business closure reason, then click Send my supporting document to send a document proving the closure of your business, for example an official document. Our team finalizes your request and gets back to you.
9. I am in the trial period, do I need to cancel?
No, you have nothing to do. Your subscription only starts if you subscribe to a plan.
10. My subscription is paid by my head office or a partner, how do I cancel it?
Click Cancel my subscription, then Contact the support team in the window that appears. An email opens: our team takes care of your cancellation, or contact our support team at [email protected]
Best practices 🎓
Note the end date of your subscription in your calendar.
With a Team plan, let your team members know before that date.
If your plan no longer meets your needs, talk to our team first: a change of plan or of the number of licences may be better suited than a cancellation.
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