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How to contact support

Having trouble using the platform? The support team is here to help you! 😊

Written by Antonia

Our hours

  • 🗓️ Monday to Friday (excluding public holidays)

  • 🕰️ From 9 am to 5 pm

  • 💬 By chat and by email ([email protected])

How to contact us?

You can reach support in 2 ways:

From the "Help" tab > "Talk to us"

Or by clicking the blue circle at the bottom right > "Send us a message"

So that we can help you as best we can, remember to give us a few more details about your question or the problem you are facing. For example:

  • The link to your project in Danim
    (e.g.: https://beta.danim.com/creation/eb453-9eb-4a91-bf31-509bdb)

  • The name of the template used (e.g.: "Listing - Price drop")

  • The device you are using (computer or phone)

  • The browser (Google Chrome, Safari, Mozilla, etc.)

  • Any other relevant information that could help us better understand the situation

  • A full screenshot
    ​


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